Introduction to media relations

Reaching a broad audience

Social media is a good way to share news and stories with people. But TV, radio, newspapers and magazines still have a role to play. Both can help give a good image of an organisation.

You can reach both a wide range of users and specific types. Each type of media will have their own audience ready for you to tell your story to. You could reach a broader and bigger set of users through national papers. On the other hand, you could target specific users. By, for example, trying to speak to people who like music through a music magazine.

Examples of traditional media:

• Newspapers
• Radio
• Magazines
• TV
• Direct mail
• Billboards
• Banner ads

Reaching your target audience

Through research, each traditional media company knows in detail who their consumers are and what they want. This can help you pick the media outlet that will best reach the people you what to talk to. Also the trust they feel about the media outlet, will enhance the messages they see about your brand.

Advertising vs news interest

One way to tell your story is through news items, articles and interviews. You could also use advertising to get your message out. Both ways are good, but also, both ways have some problems.

In advertising, you have control over your message and its image. You can also control how often it is seen and where. But it can be expensive. A news story will not cost you, but you lose some control to the interests of journalists and producers. The effort you put into media relations will help you get the right balance.

Your use of advertising and the news stories you can place are in your control. The two give you multiple routes to tell your story. Today, by employing social media and direct contact you have even more routes.

Is traditional media still relevant?

In this chapter we will look at the main types of traditional media. We will look at how they could be used to support your brand or messages.

It could be claimed that the traditional media started back in 1476, with the first English printing press. Since then, print has grown and is everywhere. Radio, TV, and the internet are now the mainstream.

We have the internet and social media to tell our stories. Do we still need to use the traditional media? Yes, they support and complement each other. They let you talk to your audience and more importantly let them talk directly to you.

National newspapers

National newspapers are as the name suggests - widely published across the UK. Most are published every day of the week. Some also have special weekend editions. These UK wide papers are usually stocked or sold in retail outlets, as well as online.

The news they cover is quite often national or global. Most papers also will have some special topics such as finance, crime or sports. Papers will tend to publish the same version across the UK. Some may print other versions for areas like Scotland.

With all this in mind, these newspapers can be a good way to advertise to large groups. They are also of benefits for news that could be considered interesting for people across the UK. For example, you may have a new product that has major health benefits. This wouldn't only be of interest to people in a specific location. It could be relevant to anyone. Whereas a news story about a local fair would not be. That would be better placed in the local media.

Where do people get their news from?

Newspapers have been the source for many people in the UK for years. But recent research from Ofcom shows they are used by less than a third of the population. There is a changing and richer picture.

Source: Research from Ofcom - News Consumption in the UK (PDF, 193 KB)

A changing picture

• TV is the most-used platform for news (79% (PDF, 193 KB)). This is followed by the internet at 73% (PDF, 193 KB).
• Half of adults are using social media (49% (PDF, 193 KB)).
• Fewer than half now use the radio for news (46% (PDF, 193 KB)).
• Less than a third use print newspapers (32% (PDF, 193 KB)).

This may make you think that TV and online are the only real options. Other forms of news still have a place. User ratings for impartiality are highest in readers of magazines. They are weakest among users of social media. So, users might turn first to the internet, but they have greater trust in other media.

In fact, according to an Ofcom survey (PDF, 193 KB), only 37% of people who use social media for news said they thought it was impartial. A much higher 78% thought magazines were impartial. These scores are 62% for TV, 61% for radio and 58% for the papers. In creating your media plan, you should think about how you can use the benefits of each channel to tell your story. Can you reach a broad audience through a TV campaign? Can you use social media to tell user stories?

Opportunities to get your message out there

With papers being sold daily across the UK, stories are always in high demand. Newspapers are also often trying to find new views on existing stories. So, you can use this to your benefit and think about where you can give a unique view on popular stories.

To get your stories into the media, you would do this in one of two ways. One option is a press release, this is where you would detail your story in a written brief. The other option is a media briefing, where you would meet with the media in person to tell your story.

Public Relations

In this lesson you have seen that PR can help to build and maintain the positive image of your brand. There are many sections of PR, one of them being media relations.

The other sections of PR are:

• Media Relations
• Investor Relations
• Government Relations
• Community Relations
• Internal Relations
• Employee Relations
• Partner Relations
• Customer Relations
• Marketing Communications

Three key questions:

1. Who is the target audience?
2. What do they want to know?
3. What do I want them to know?

Multiple channels

In the past, media relations dealt with the print and broadcast media. It would try to push stories about the brand to the public. Today, things are more subtle. There are more channels than just print and broadcast. And the public requires a two-way conversation.

To manage any of the facets of PR, we need to answer the three questions clearly. They give us insight and lead us to a two-way conversation.

Next steps

You are now in a good position to create your media relations strategy. The notes you have made, your answers to the key questions and your knowledge from this lesson will guide you. We have suggested some related learning for you to take as your next step.

Related learning links